faqs
Speed Tests
We can only tell the accurate speeds you’ll receive once we have surveyed from your location, although our team will have a good idea of your likely speeds and if we are able to get you connected.
To test your current upload and download speeds, go to Speedtest.net
What equipment will I need?
If you already have a broadband service and would like to keep your existing router, the engineer installing the service may be able to use your current router and keep the existing settings (This may not be possible if your current router is not compatible with our service).
Pride Broadband will supply a new router for you as part of the order and installation, if required. This will be configured and connected to the external receiver via a cable, and works like any other router.
If you choose to supply your own router for the connection, please be aware that Pride Broadband will not be able to provide support to 3rd party routers. If you have any questions regarding the hardware we use, please contact our team.
What speeds can I expect?
With Pride Broadband, what you see is what you get! Our speeds are not ‘burst’ or ‘up to’, you are given access to the full purchased package speed.
Do I need a landline?
With Pride Broadband, we have a wide range of packages where a Phone line is not required. If you would still like a phone number, please contact us regarding our Home Phone service where we can provide you with everything you need to get started. The perfect solution if you’re tired of an old, crackly line.
How do I report a fault?
To report a fault please contact us by calling 01603 425209 or if you are not offline, email support@intouchsystems.co.uk
Our network is constantly monitored, so we are usually aware if there are any issues, and work to resolve any issues as soon as possible.
Does weather affect the signal?
No, everyday weather will not affect signal (speeds) to your property.
Is it secure?
Our Fi:Wi network uses state of the art WPA2/AES encryption, so it is as secure as any other network (wired or wireless), and we regularly ensure the networks resilience using internal specialist procedures.
What's the difference between Pride Broadband and Satellite?
Pride Broadband installations uses fibre optic technology to bring superfast fibre into your property, or to the cabinet, depending on package.
By bringing fibre directly into your home, gaming, video calling and streaming is much more responsive when using Pride Broadband, compared to typical satellite connections which can struggle immensely. Many Satellite connections also have smaller, more expensive data limits and offer “up to” speeds.